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COVID-19/Coronavirus: An update for our customers

Current status: At this stage, there is no impact or disruption to service levels. Opteon is providing valuation reports to our customers as per normal operations.

As we’re learning more about the global impact of the COVID-19/Coronavirus pandemic, Opteon has established a Pandemic Response Team to develop, monitor and execute on agreed strategic and operational actions in response to this situation. Daily, we are reviewing contingency and support plans, including our Business Continuity Plan, to ensure we are best placed to continue to deliver services in the event the situation escalates quickly.

Importantly, at this stage, there is no impact or disruption to service levels. The key priority for Opteon is to maintain the safety of our people, customers and community. In line with Australian Property Institute and World Health Organisation recommendations, we have put in place several measures to protect the health and safety of our customers and people, which are outlined below.

We are continuing to monitor information and advice from international and local authorities and will communicate with you our response to the latest developments.

If you have any questions regarding our services, please do not hesitate to contact us on 1300 40 50 60.

Additional information required when booking appointments:

As of 11 March 2020, and in line with the API’s recommendation to its members, we have been asking an additional question of customers when booking appointments: if anyone the valuer will be meeting at the inspection is the subject of a quarantine order by a health authority or a self-isolation/self-quarantine scenario.

If the answer is affirmative, the dates of self-isolation/self-quarantine are obtained. The appointment will be booked for a date that is at least an additional two days after the person’s quarantine period ends.

Additional information required when valuer arrives onsite:

As of 11 March 2020, and in line with the API’s recommendation to its members, all valuers arriving onsite will ask the customer to confirm if anyone present at the inspection is the subject of a quarantine order by a health authority or a self-isolation/self-quarantine scenario.

If the answer is affirmative, the customer will be informed that the valuer is unable to complete the inspection whilst the quarantine order or self-isolation period is in place. At the end of the quarantine period, the customer will be contacted to set a date for the inspection.

As per normal operating procedures, if a valuer does not feel safe at an inspection for any reason, they are instructed to leave immediately and report the circumstances to their manager who will be in contact with the relevant client.

Staff management:

Opteon has adopted the following strategies in line with government advice:

  • Immediate international company travel ban
  • Restriction on domestic company travel for work-related purposes
  • Mandatory reporting and monitoring of personal travel, and observation of the recommended isolation period
  • Implementation of best-practice social distancing

If you have any questions regarding our services, please do not hesitate to contact us on 1300 40 50 60.