Building on success

In October, Opteon brought together 140 of our key leaders and people for a two-day conference focused on strategies to bring the very best in property advisory services to our customers, now and into the future.

Over the two days, CEO Chris Knight spoke about his vision for the business, and Chief People Officer Di Nadebaum launched our new Vision and Values. Other sessions included a deep dive into Opteon’s digital future, an update on our international growth and a panel interview with some of our key customers facilitated by Chief Customer Officer Gabrielle Gauch.

The program also included sessions on the key elements of our growth strategy including Government (presented by Rob Tot, GM Government & CAMA), Distribution Strategy: Growing Market Share, Revenue and Profitability in the Australia and NZ Markets (presented by Scott Chapman, GM Distribution and Property) and a comprehensive analysis of our IT security framework presented by CFO James Harkness and IT Director Ben Kent.

GM – Operations Simon Spong talked about the importance of our single operating system which benefits customers at every step in the valuation process.

Using the in-house expertise of Lego Master Henry Pinto, our group broke into smaller teams to construct high-value Byron Bay properties using Lego. Our valuers demonstrated keen industry knowledge, creating some truly memorable structures, with local property market insights provided by Byron Bay Director Matthew Tall to help with the judging.

Another important element of the conference is celebrating our people and their incredible efforts over the last 12 months. From our award winners to our emerging leaders, Opteon is home to some of the best and brightest minds in the property industry in Australia and New Zealand. This annual event allows us to recognise our talent and build connections that support our service offering.

Throughout the conference, the focus of the event remained firmly on our customers. A customer-centric organisation, Opteon is always working to accelerate solutions that benefit all our customers, in every industry and market sector. As we continue to build on our success, we look forward to an exciting year ahead.

Opal Towers and Mascot Towers the tip of the iceberg

The intense media scrutiny surrounding beleaguered Opal Towers and Mascot Towers has highlighted some broader issues in the development of high-rise apartment buildings, and with some 140,000 apartments currently planned or under construction across the country, the impact for the property industry is predicted to be significant.

A Deakin University report published in June this year revealed a significant number of defects in apartment buildings across Australia, including at least one defect in multiple locations in 97 per cent of the buildings examined in New South Wales. Victoria followed with 74 per cent and Queensland with 71 per cent.

This report, along with the Shergold Weir Report Building Confidence – Improving the effectiveness of compliance and enforcement systems for the building and construction industry across Australia, highlights the considerable challenges with far-reaching consequences for the property industry and the way it is regulated.

The ABC’s Four Corners program on Monday 19 August examined the stark differences between Queensland and NSW building product laws. In 2017, NSW Parliament watered down a draft bill that, following in QLD’s footsteps, was designed to ensure that every person involved in a building’s construction can be held legally responsible for the products they use. According to Four Corners, the bill was significantly changed because Cabinet was worried more regulation could slow down the construction business, and some 80 clauses were pulled out of the bill, including the definition of a non-conforming building product.

The reports determine that it appears that, in some cases, Australia’s apartment buildings are being impacted by a combination of poor-quality building products, inadequate governance, questionable engineering design, high-profile architects removed from projects as soon as sales start to come in, and the privatisation of the building surveying industry.

Another emerging concern is the role of Strata Insurance companies, who are starting to pull back on insuring these types of properties given the current levels of building defects. There are also some reports that insurance companies are refusing to cover claims relating to defects and are pushing the onus back onto the builder. In cases where the builder is no longer active, the responsibility for repairing defects then falls back on to the owners corporation.

There are also reports of developers creating one-off entities to build a development, with the entity ceasing operations after completion. This can leave owners in a precarious position having no recourse if there are structural issues or defects with the property. The owners corporation may be forced into raising special levies to cover the rectification works which not only puts them out of pocket for the repairs but also (if the levies are high) negatively affects the market value of the apartments. We have seen numerous examples where buyers are not willing to pay market rates for an apartment in a building where it is known that special levies will need to be paid in the future to fix defects.

It is becoming clearer that there is a growing public stigma in relation to this class of property – especially in areas of high density, new/modern developments. If not resolved in a timely, cohesive manner by all relevant stakeholders, this could lead to wary consumers and in turn would likely equate to downward trending values in this market sector.

Over the past 19 years, over 650,000 apartments have been constructed across Australia. The coming year will reveal a lot about this market sector. As the largest property valuation advisors in Australia, Opteon’s data bank of over 10,000,000 property attributes, images and historical records enables us to continue to provide accurate, evidence-supported valuations to our customers.

As buyers respond to changes in apartment building valuations, we hope that this will propel the industry to work collaboratively through the current challenges to help overcome the concerns of the market, building a stronger future for housing to support Australia’s ever-growing population.

Opteon is continuing to closely monitor this sector and will provide further insights over the following months.

To discuss any of the issues surrounding apartment building valuations, please contact:

Scott O’Dell AAPI CPV
Regional Director – Residential
02 8973 2900
0408 422 556

Are shared gym & fitness facilities worth the investment?

By Scott O’Dell, Regional Director, Opteon

Recently, we’re seeing a lot of time, money and focus being put into the communal facilities of new luxury apartment developments around the country. Buildings with shared pools, tennis courts, state-of-the-art rooftop gyms are currently being released in largely CBD areas, with these buildings having very high levels of stock being sold out off the plan.

The big question is, do these shared fitness facilities add value? And if so, what kind of value?

When it comes to evaluating if communal facilities like these add value to an apartment complex, you need to look at it from two perspectives, that of the investor and the owner occupier.

For investors, we see two types of strategies –

    • The investor who purely looks at low rise older style buildings with no facilities or lifts that generally have minimal strata levies, hence low outgoings and potentially less headaches.
    • We then have an investor that’s chasing the higher rents associated with large complexes with good facilities and more depreciation opportunities. Obviously, these buildings have higher strata levies. The trick for these investors is to find a balance of well-designed facilities with reasonable strata levies, as significant strata levies can bring a stigma to a complex and negatively affect values.

For Owner occupiers –

    • These buyers are looking at a whole lifestyle package when deciding on an apartment to live in and a well-designed gym and pool, as well as landscaped gardens and communal barbecue areas impact the marketability.
    • Apartments with high quality facilities create a lifestyle desired by high density, inner city dwellers, are usually in strong demand with this market, and typically have a very healthy ratio of owner occupiers in the building.

While there are many different factors at play, such as buyer type, and scale of the apartment development, and it’s difficult to put a set dollar amount on what certain facilities add or detract in value, it would be safe to say there’d be an around a 10 per cent premium on other similar quality, brand new, luxury apartments lacking such communal facilities.

When it comes to “mid-range” apartment complexes and shared fitness facilities there, the issue is that the wow factor is usually missing. A basic, basement gym is not all that enticing, and perhaps doesn’t add the kind of value investors or owner occupiers are after, and there is a fine balance on the benefits of the facilities vs the cost of the elevated strata fees/levies that these facilities incur.

Our experience when talking to owners and renters in the mid-range apartment complexes is a majority will never use a basic gym set-up and this has increased with the rise of 24/7 gyms and more affordable membership/personal training fees brought on by competition.

This is where developers need to become smarter at how they design and the spaces they allocate to gym facilities to create “a lifestyle” for a potential purchaser and therefore demand premium prices and rents, but also avoid incurring significantly higher strata fees then the rest of the market.

For more on the trend towards high-end shared gym and pool facilities in luxury apartment complexes, and whether they add value for investors and owner occupiers, check out: Why apartment building investors sign up for gyms residents may never use,