Opteon is an international provider of valuations, advisory and specialist property services in the Australian and New Zealand market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification and international expansion. About the role.
The objective of this position is to establish and foster an ongoing focus on client relationships, superior customer service, cross selling, negotiating and increasing our conversation sales rates through excellent service. You will be required to utilise your professional leadership and customer focus with an outlook of increasing quoting/sales conversion rates and providing excellence in customer service to increase customer satisfaction and client experience. This role is required to review/monitor win/lose ratios, Turnaround service levels and responsible for maintaining processes within team remit.
Utilise your dynamic interpersonal skills and professional leadership with an outlook of increasing sales conversion rates, customer satisfaction and excellence in customer service.
Support change management initiatives throughout the Team to ensure the organisation continues to grow and evolve with a highly skilled, willing and adaptable workforce
Support and encourage a culture of professional development, leadership and continuous improvement within the Team
Support, develop and mentor direct reports ensuring that ensure both personal and team objectives are communicated and implemented effectively.
Manage and facilitate succession planning within the team to ensure employees are appropriately developed to undertake their roles as required
Service Excellence & Stakeholder Relationship
Work collaboratively with other Leaders to ensure key objectives of customer satisfaction are met at all times.
Promote a positive professional image of the group to clients and take action to deliver on client expectations in all instances.
Take a pro-active approach to providing excellence in customer service to both internal and external clients
Ensure effective communication within the team and with clients at all times
Make all client contacts positive and effective to maintain strong relationships
Tertiary qualification in Administration (desirable)
Ideally 2 + years' experience in team leadership, centre/administrative or related customer sales focused role
Sales background / sales experience (desirable)
What we offer
We offer rewarding careers for outstanding individuals, a positive and inclusive culture and the distinct opportunity for high performers to develop professionally. This is your opportunity to be a part of Opteon and its ongoing success.
How to apply
Please apply for this position by submitting your confidential application online including resume and cover letter.