Opteon is an international provider of valuations, advisory and specialist property services in the Australian and New Zealand market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification and international expansion.
As part of our IT team, the Level 2 service desk engineers are the first escalation point for requests that require a more technical solution. This role will provide support for all escalated service desk queries on a day-to-day basis, as well as being proactive in diagnosing, researching and troubleshooting problems as they arise.
To be successful in this role you must be able to demonstrate:
Excellent communication with the ability to negotiate effectively across all levels
Ability to quickly understand complex problems and devise effective solutions to minimise delays in resolving and avoiding system outages
Excellent time management skills to efficiently prioritise tasks, work on a number of different projects simultaneously and respond to immediate needs
Ability to work well under pressure
At least 3+ years' experience in a similar position
A strong working knowledge of Microsoft software including operating systems and client applications, hardware operation, local and wide area networks.
Tertiary qualification or certificates in IT (or related area) are desirable but not essential
What we Offer
We offer rewarding careers for outstanding professionals and ongoing learning and development opportunities. Our culture is positive and inclusive and with the business continuing to grow rapidly – this is your opportunity to join Opteon and be a part of its ongoing success.
Please forward your Cover Letter and updated CV to the “Apply Now” link below.