Opteon is an international provider of valuations, advisory and specialist property services in the Australian and New Zealand market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification and international expansion.
About the Role
Reporting to the Service Desk Manager, Level 2 Service Desk Engineers are the first escalation point for requests that require a more technical solution.
Provide support to end users either over the phone, internet or in person, and solve their computing problems in a timely manner
Troubleshoot difficult or unusual situations
Monitor the emergence of issues into recurring problems and work to resolve the underlying cause
Automate workflows via scripting and active directory group policy
Assist as directed with the installation / deployment of new hardware
Assist with maintaining a useful, current and logical storage system for software and hardware installation files
Maintaining appropriate configuration standards and procedures for workstations and mobile devices
Provide high levels of customer service to internal and external stakeholders
Commercial experience with Microsoft technologies such as Active Directory, Microsoft Exchange & Office 365.
Experience working on Level 2 Service Desk
Ninja level troubleshooting skills
Experience with workstation deployments/imaging and building software deployment packages
High level of working knowledge of PCs, printers and associated peripherals
Experience with onboarding new users
Awareness of data protection and privacy issues
Innovative – Think outside of the box. Bring new ideas to change the way that things are done.
Understanding of networking fundamentals (TCP/IP, DNS and Routing)
Positive, friendly and a team player
What we offer
We offer rewarding careers for outstanding individuals, a positive and inclusive culture and the distinct opportunity for high performers to develop professionally. This is your opportunity to be a part of Opteon and its ongoing success.
How to apply
Please apply for this position by submitting your confidential application online including resume and cover letter.